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Your satisfaction is our top priority. Every book is printed one at a time and personalised specifically for you. Because of this, we handle returns and refunds fairly and transparently.
We will gladly provide a full refund or send a free replacement if your book arrives with any issue caused by our production or shipping process, including:
- Significant printing errors (e.g., ink smudges, smeared text).
- Manufacturing problems (binding issues, incorrect cover, missing pages).
- Letters or pages that are not fully visible.
- Spelling mistakes or content errors made by us.
- Damage occurring during shipping.
Because each book is fully personalised using the information you enter, we’re unable to offer refunds or replacements for:
- Misspelled names of characters provided by the customer.
- Any other spelling errors, typos, or incorrect details submitted by the customer in the customisable fields.
Tip: We encourage you to double-check the preview before completing your purchase, as the book will be printed exactly as shown.
If your book qualifies for a refund or replacement, please contact us within 28 days of receiving your order.
To help us resolve the issue quickly, please contact us with the following information:
- Your order number.
- A clear description of the issue.
- Photographic evidence of the printing error or damage.
We will review your request and get back to you promptly with a proposed resolution.
If you have any questions about our refund and replacement policy, please don't hesitate to contact us.
